Few skills are more central to a medical administrator’s work than persuasion, i.e., the ability to get other people—execs, docs, techs, admins—to do what needs to get done. As Brad Artery, CEO of the cloud-based CME management platform Mocingbird explains: “Every effective administrator is an effective workplace influencer.” Here are six TED Talks sure to expand the medical administrator skill set, whatever the reason for watching.
- If you want to up your influence game ... The counterintuitive way to be more persuasive
A good part of any medical admin’s job involves convincing busy professionals to do a thing (or dozens of things) they already know they have to do. One factor in this often-frustrating, always-draining ritual is the inability to frame tedious obligation in a way that makes compliance easier and more natural. Organizational expert Niro Sivanathan explores the "dilution effect," a psychological blind spot that too often weakens our attempts at persuading others. Learn how to avoid this all-to-common trap. (10:08)
- If you want to up your EQ game .. Why being respectful to your coworkers is good for business
Whether the request is as simple as filling out a form, as time consuming as attending a meeting, or as complex as reimagining a process or system, we generally go the extra mile—or the expected block—for those people who treat us with civility, empathy and consideration. Leadership researcher Christine Porath explains how the quickest path to achieving workplace wins is simply to be a better human. (8:12)
- If you need to sell change...What I learned from 100 days of rejection
Too often the most challenging hurdles to transformative progress in healthcare organizations—from clinical practices to hospital systems—are internal stakeholders of every stripe and ranks: clinicians, techs, senior leadership, finance pros, or rank-and-file administrators. In this twist on the art of persuasion, author Jia Jang immerses himself in rejection to learn how to get from no to yes. (15:24)
- If they still won’t change...The puzzle of motivation
Most accepted wisdom about the best ways to convince others to do what we want is anything but wise. Author and career analyst Daniel Pink illuminates a much smarter approach to the art of motivation, which is a highly useful skill to master for those engaged in the never-ending crush to convince colleagues to update CVs, fill out forms, submit paperwork, etc. (18:24)
- If you seek to build cohesion...How to turn a group of strangers into a team
An efficient and (relatively) stress free medical credentialing and licensing process requires collaboration from disparate corners of a healthcare orgainzaiton. Business school professor Amy Edmondson’s tales of strangers coming together to get things done on the fly offers valuable lessons for office-bound leaders and managers who seek more collaboration in the workplace. (Length: 12:59)
- If you want to be better at pretty anything ...Want to get great at something? Get a coach
Noted surgeon and author Atul Gawande makes a compelling case for coaches, arguing that anyone’s career and organizational effectiveness can be improved by connecting with a mentor who’s been there, done that. But more than a case for mentoring, his much-viewed talk is an argument for achieving personal and professional excellence. (16:38)
Created by Healthcare Professionals. For Healthcare Professionals.